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Case Study - Briarlands Farm

Organisation : Briarlands Farm



Location : Stirling

Requirement :

When John Inglis and Son decided to diversify their farming business by setting up a farm shop, tearoom and visitor attraction, they needed to find good quality toilet facilities to cater for customers. The attractions are situated some distance from the working farmstead, so no mains connection is available.

Not satisfied with offering their customers plastic chemical toilets, they set about searching for a supplier that could deliver high-quality, domestic-standard facilities with full-flushing toilets and hot running water, similar to those found in any home.

Solution :

Joanne Inglis, General Manager of Briarlands Farm, says: “Having provided plastic chemical toilets in our first year, we wanted to find a better quality solution for our visitors that would improve the image of our business and enhance the visitor experience.

“I looked at a number of websites to research portable toilet suppliers, and sent an enquiry to Portaloo. Within two hours someone had called me back and the next day Portaloo visited the farm to assess our requirements. This speed of response and excellent service was the reason we chose Portaloo to provide our toilets.”

Research has shown that most people want to find the same standard of toilets when they are out as they do at home.* Portaloo therefore provides an ideal solution by offering a range of high-quality, all-steel toilet and shower buildings, fitted out with full-flushing toilets, electric lighting and hot and cold running water. Furthermore, the buildings can be located on sites with or without mains connections, so they are perfect for remote locations like farms.

Briarlands Farm hired a spacious, welcoming male/female toilet building and a separate disabled persons’ building, with baby changing facilities. Portaloo provided a complete solution, including waste tanks which were discreetly located below ground level.

The buildings and waste tanks were delivered and expertly installed by Portaloo at the start of May, ready for the busy summer season. All Portaloo customers are assured of timely deliveries by the unique Portaloo Customer Charter, which promises that all buildings will be delivered on time and on budget. What’s more, Portaloo even promises that if it ever fails to deliver on time, it will provide a week’s free hire for every day it is late.**

During the peak season the farm hosted an amazing 27,000 visitors, with a peak of 960 customers in one day. The Portaloo toilets handled this volume of use with ease, and Portaloo provided a waste tank emptying service on demand throughout the hire period. At the end of October, the facilities were removed by Portaloo with minimal disruption to the farm.

Joanne adds: “When we switched from plastic chemical loos to high-quality Portaloo buildings in our second year, the reaction from visitors was very positive. They certainly appreciated the higher standard of toilets and the hot and cold running water. We’re also pleased with the service from Portaloo and intend to continue hiring their facilities for the foreseeable future.”

* MORI survey

** Terms and Conditions apply. A copy is available on request.



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