On time, on budget...our promise

Our pledge - your peace of mind

Time and budget overruns are a major concern for any building project - incurring financial costs, disrupting planning and operations and damaging your reputation. We ensure that you can put those concerns aside when you choose Portakabin.

We promise to complete your project on time and on budget - every time.

We back up our promises with a quality of service that exceeds expectation. Last year, 99.6% of our buildings were delivered on time and on budget¹ - compared with a construction-industry average of only 59% on time and 46% on budget.²

To give you complete confidence in this pledge, we even promise that if we ever fail to deliver your building on time or to the agreed contract sum, we'll give our HIRE customers a week's free hire for every day we're late** and our SALES customers an additional one year product warranty.³

Last year, Portakabin carried out satisfaction surveys with 2,700 customers, receiving an average score of 9 out of 10.

Unique Customer Charter
Portakabin is committed to providing you with an accommodation service that goes beyond your expectations. That's why we have developed a unique Customer Charter that sets out the exceptional service levels we provide at all times, for both HIRE and SALES.

To find out further details about how our Customer Charter will work for you, please visit the HIRE or SALES sections.


1   Based on Portakabin order analysis for January 2004 - June 2008.
2  Construction Statistics Annual 2009*, Office for National Statistics.
3   Terms and Conditions apply. A copy is available on request.

* Crown copyright 2009, reproduced under the terms of a Public Sector Information License.