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Customer Charter
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Customer Charter

On time, on budget

Our unique promise for your complete peace of mind

Time and budget overruns are a major concern for any building project – incurring financial costs, disrupting planning and operations and potentially damaging your reputation. When you work with Portakabin, you can put those concerns aside.

That’s because we promise to complete every project on time and on budget.

“We promise to deliver your building on time and on budget and in the unlikely event we ever fail to deliver your building on time or to the agreed contract sum, we’ll give our hire customers a week’s free hire for every day we are late and for our sales customers we will refund 1% of your contract value for every week we are late.”1

Portakabin: 99.7% on time, on budget vs traditional construction: 40% on time, 69% on budget since 2003, we have delivered 99.7% of our buildings on time and on budget.2 That compares very favourably with the construction-industry average of just 40% of projects completed on time and only 69% on budget.3

Last year, Portakabin carried out satisfaction surveys with 865 customers, receiving an average score of 9.2 out of ten.

Unique Customer Charter – your promise of service excellence

Our on-time, on-budget promise is just one part of our commitment to providing a service that exceeds your expectations.

  1. Terms and Conditions apply. A copy is available on request.
  2. Based on Portakabin order analysis for June 2003 - June 2017.
  3. UK Industry Report 2015.

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© Portakabin 2018  I  Portakabin Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT   I   Tel: 01904681660
Registered company number 685303

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