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Customer Charter
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Customer Charter

On time, on budget

Our unique promise for your complete peace of mind

Time and budget overruns are a major concern for any building project – incurring financial costs, disrupting planning and operations and potentially damaging your reputation. When you work with Portakabin, you can put those concerns aside.

That’s because we promise to complete every project on time and on budget.

To give you complete confidence in this pledge, we even promise that in the unlikely event we ever fail to deliver your building on time or to the agreed contract sum, we’ll give our HIRE customers a week’s free hire for every day we are late and for our SALES customers we will refund 1% of your contract value for every week we are late.1

Portakabin: 99.7% on time, on budget vs traditional construction: 40% on time, 69% on budget
Since 2003, we have delivered 99.7% of our buildings on time and on budget.2 That compares very favourably with the construction-industry average of just 34% of projects completed on time and only 58% on budget.3

Last year, Portakabin carried out satisfaction surveys with 865 customers, receiving an average score of 9.2 out of ten.

Unique Customer Charter – your promise of service excellence
Our on-time, on-budget promise is just one part of our commitment to providing a service that exceeds your expectations. This commitment is outlined in our unique Customer Charter, which sets out the exceptional service levels we provide at all times, for both HIRE and SALES customers.

1. Terms and Conditions apply. A copy is available on request.
2. Based on Portakabin order analysis for June 2003 - June 2015.
3. UK Industry Report 2014.


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Registered company number 685303