HIRE CUSTOMER CHARTER
When you absolutely positively must have your building on time and on budget - Trust Portakabin to deliver
Time and budget overruns are a major concern for any building project - incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portakabin, because we promise to complete your project on time and on budget - every time.
And that's a promise we back up. Last year, 99.6% of our buildings were delivered on time and on budget1 - compared with a construction-industry average of only 59% on time and 46% on budget2
Our promise to you
We promise that we will deliver your building on time and on budget. If we fail to meet your contract start date, we will give you a week's free hire for every day we are late.3
What you can expect:
1. On Time
- We promise to visit you within 24 hours of your initial contact
- We have more than 50 Hire Centres comprising the largest network in the UK and our people are unlikely to be further than one hour's drive away from you
- We deliver 80% of our buildings within 14 days and some within 24 hours!
- 99.6% of Portakabin buildings were delivered on time over the last four years (we believe that no other hire company in the UK, possibly even in the world, can offer this level of service)
2. On Budget
- We promise you no hidden costs (everything that you will pay for is costed in our quotation)
- We are independently accredited by the Office of Government Commerce Buying Solutions organisation and by Zurich Insurance, who have verified that we offer excellent value for money
- 91% of our customers believe we offer excellent value for money
3. Service
- We will meet you to gain a thorough understanding of your needs and create a tailored proposal for your ideal building
- We offer you a 24 hour/7 day a week service
- The quality of our technical advice is rated better than 9 out of 10 by our customers in customer satisfaction surveys
- 99% of our customers say they will use us again
4. Building Quality
- We promise you a working environment of the highest quality. We constantly score more than 9 out of 10 for building quality, in customer satisfaction surveys
- Our customers are so pleased with our building quality that more than 80% of them would recommend us to a colleague or friend
- We have been independently voted as one of the top 500 UK business Superbrands representing quality, reliability and distinction
5. Safety
Customer Charter in action
Take a look at our case studies demonstrating how our Customer Charter promises have delivered peace of mind to a range of customers.
Find out more
For more information about our Customer charter, contact our Hire team on 0845 401 0010.
Click here to find out more about our Sales Customer Charter
1. Based on Portakabin order analysis for January 2004 - June 2008.
2. Office for National Statistics*, Construction statistics annual 2009
3. Terms and Conditions apply, a copy is available on request.
* Crown copyright 2009, reproduced under the terms of a Public Sector Information License.