On time, on budget… our promise

Quality service - for your peace of mind

Time and budget overruns are a major concern for any building project – incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portakabin, because we promise to complete your project on time and on budget – every time.  

And that’s a promise we back up. Last year, 99.6% of our buildings were delivered on time and on budget.*

To give you complete confidence in this pledge, we even promise that if we ever fail to meet your contract start date, we'll give you a week's free hire for every day we're late.**

Last year, Portakabin carried out satisfaction surveys with 2,700 customers, receiving an average score of 9 out of 10.  In addition, since the launch of its innovative Customer Charter in January 2004, Portakabin has hired more than 7000 buildings and only 0.48% of customers have made a claim against the Charter*

Unique Customer Charter

Portakabin is committed to providing you with an accommodation service that goes beyond your expectations. That’s why we have developed a unique Customer Charter that sets out the exceptional service levels we provide at all times.

• Delivery on time and on the agreed date.

• A service response within 24 hours from our Customer Services Team.

• To have telephone calls answered within four 'rings' by a Portakabin representative.

• A visit by a member of our team within 24 hours of their initial call, whenever requested.

• A quotation provided within 24 hours.

• Local service from local Hire Centre staff.

• To deal with 'real' people - not an automated call centre.

• To be included in a customer care programme.

Our Customer Care Programme includes:

• A customer service interview after building hand-over.

• Regular mailings - giving you the very latest developments in the modular building industry.

• Regular contact at predefined intervals.

• Access to our Hire Centre for any service issues or to discuss further development of your building needs.

  
  

  Customer Charter in action

  Take a look at our case studies demonstrating how our Customer Charter promises have delivered peace of mind to a range of customers.

   

   

   

Click here to find out more about our Sales Customer Charter

* Based on Portakabin order analysis for January 2004 - April 2007.

** Terms and Conditions apply; a copy is available on request.