Portakabin extends customer service promise

Portakabin, the UK's leading supplier of modular buildings, has once again reinforced its commitment to delivering the highest quality customer service with further additions to the company's unique Customer Charter.

The existing Customer Charter, which was implemented in order to offer customers complete peace of mind when ordering a Portakabin modular building, states, that if Portakabin fails to deliver a project on time and to the agreed contract sum, the customer will be entitled to an additional six months product warranty.

So confident in the inherent quality of a Portakabin building, the Portakabin team have now doubled the warranty period. Therefore, if Portakabin fails to deliver a project on time and to the agreed contract sum, the customer will now be entitled to an additional 12 months product warranty. This extension will be added onto the comprehensive five-year product warranty covering the external fabric of the building, which is already included with all sales.

The company boasts an unrivalled reputation for customer care and has an exceptional track record for meeting customer deadlines and budgetary restrictions, with only 0.17% of claims being made from over 2000 buildings delivered since its introduction in 2004.

Getting buildings delivered on time and on budget is of paramount importance to customers of the construction industry. The Portakabin Customer Charter provides assurance that buildings will be delivered on time and on budget and offers complete peace of mind that the organisation will ensure all customer needs are met.

At Portakabin, surpassing customer expectation and enhancing the customer experience through excellent service is of the highest priority and has seen the company introduce industry leading service initiatives.

David Shaw, Portakabin Marketing Director, explains: "We are acutely aware of the need to provide more than just top quality products to Portakabin customers. We are keen to retain existing customers whilst attracting new ones and we are extremely proud of our innovative approach to service, which has already seen the introduction of several forward thinking schemes, such as ‘Lead Time Leadership' that enables customers to select from a range of buildings that can be in place within just 15 working days!"

"This addition to the Customer Charter is not only in place to cement our reputation, but to also develop our customers' personal reputations - with their customers."

To find out how Portakabin can benefit your business call 0845 355 5359 or log on at www.portanews.co.uk or email news@portakabin.co.uk 

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