SALES CUSTOMER CHARTER
When you absolutely positively must have your building on time and on budget - Trust Portakabin to deliver
Time and budget overruns are a major concern for any building project - incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portakabin, because we promise to complete your project on time and on budget - every time.
And that's a promise you can trust. Over the last four years, 99.6% of our buildings were delivered on time and on budget1 - compared with a construction-industry average of only 59% on time and 46% on budget.2
Our promise to you
We promise that we will deliver your building on time and on budget. If we fail to meet your contract start date, we will give you an additional 12 months product warranty free of charge.3
What you can expect:
1. OnTime
- We have a selection of over 40 standard buildings available for delivery in just 15 working days!
- 99.6% of Portakabin buildings were delivered on time over the last four years (we believe that no other company in the UK, possibly even in the world, can offer this level of service)
2. On Budget
- We promise you no hidden costs and every building supplied is to the agreed contract sum.
- We are independently accredited by the Office of Government Commerce Buying Solutions organisation and by Zurich Insurance, who have verified that we offer excellent value for money
- 91% of our customers believe we offer excellent value for money
3. Service
- Portakabin has more than 50 offices across the UK, giving you a local point of contact, wherever you are
- Site installation is carried out by skilled Portakabin teams, assuring you of the highest standards of service at all times
- We will gain a thorough understanding of your needs and tailor a building proposal to meet your precise requirements
- When you call us you will speak directly to Portakabin building experts - not a call centre
- Portakabin is a pioneer of the UK modular building industry and we have more than 45 years experience of supplying the highest quality working environments
- The quality of our technical advice is rated better than 9 out of 10 by our customers in customer satisfaction surveys
- Over 90% of our customers say they will use us again
- Our dedicated Customer Services team can provide a service response within 24 hours of your call
4. Building Quality
- We promise you a building of the highest quality, constructed to meet relevant permanent building standards.
- Our customers are so pleased with our building quality that more than 90% of them would recommend us to a colleague or friend
- British Board of Agrément (BBA) and Local Authority Building Control (LABC) approvals confirm our buildings' compliance with all relevant Building Regulations and Building Standards.
- All new buildings come with a pioneering 20-year structural warranty and 5-year product warranty for your complete peace of mind
- We have been independently voted as one of the top 500 UK business Superbrands representing quality, reliability and distinction
5. Safety
Find out more
For more information about our Customer charter, contact our Sales Support team on 0845 401 0020.
Click here for information on our Hire Customer Charter
1. Based on Portakabin order analysis for January 2004 - June 2008.
2. Office for National Statistics*, Construction statistics annual 2009
3. Terms and Conditions apply, a copy is available on request.
* Crown copyright 2009, reproduced under the terms of a Public Sector Information License.