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  • HIRE: 0845 401 0010 *
  • Buy: 0845 401 0020 *
  • Refurbished: 0845 200 8651 *

SALES CUSTOMER CHARTER

It is ground-breaking and unique! The Portakabin service promise to you.

We’re so confident of not letting you down with our outstanding on time service, we’re making an INDUSTRY FIRST promise for all buildings purchased from Portakabin – AND BACKING IT UP!

We promise to deliver your building on time, fully ready for beneficial occupation - that means ready to use with all Portakabin-installed systems operational.

Anyone can say it, but not everyone can back it up:

In the unlikely event that we fail to meet the agreed date, we will refund 1% of your contract value for every week we are late.

That’s the tangible and substantial commitment we make that you will get your project on time.

You won’t hear this promise from anyone else!

No matter what your requirements, Portakabin can provide a modular building solution to meet your needs.

We can confidently promise this because:

1 On Time – On Budget

Portakabin has successfully delivered 99.7%1 of its projects on time and on budget in the last ten years.

2 Loyalty2

Over 90% of our customers say they’d use us again.

3 Recommendation2

Portakabin scored an overall 91% for service and building quality from Customer Satisfaction Surveys and 89% of our customers said they would recommend Portakabin buildings to a friend or colleague.

Terms & Conditions

  • Up to a value of 5000 per week and a maximum of 5 weeks.
  • This promise does not cover any lack of service interfaces (e.g. water, electricity, gas, IT, Telecoms, Fire Alarms, interconnections etc) outside of the control of Portakabin Limited or delays as a result of work to be carried out under the control of Third parties.
  • This promise does not cover minor snagging not detrimental to the capability of beneficial occupation.
  • This promise is only applicable to contracts where there are no other Liquidated and Ascertained damages or other penalty clauses for late completion.
  • Any monies due as a result of a failure to ‘keep our promise’ will, in the first case, be deducted from any outstanding payments. If no, or insufficient, monies are outstanding then Portakabin will refund you via cheque or BACS as appropriate.

  1. Based on Portakabin order analysis for Jan 2003 - June 2015.
  2. Based on Customer Satisfaction Surveys from July 2012 - June 2013

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HIRE: 0845 401 0010 * Buy: 0845 401 0020 * Refurbished: 0845 200 8651 *

* Calls to 0845 numbers will be charged at 5p per minute plus your phone company's access charge.

© Portakabin 2017
  I  Portakabin Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT   I   Tel: Sales  0845 401 0020*   Hire: 0845 401 0010*
Registered company number 685303