SALES CUSTOMER CHARTER

When you absolutely positively must have your building on time and on budget - Trust Portakabin to deliver

Time and budget overruns are a major concern for any building project - incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portakabin, because we promise to complete your project on time and on budget - every time.

And that's a promise you can trust. Over the last four years, 99.9% of our buildings were delivered on time and on budget¹ - compared with a construction-industry average of only 59% on time and 46% on budget.²

Our promise to you

We promise that we will deliver your building on time and on budget. If we fail to meet your contract start date, we will give you an additional 12 months product warranty free of charge.³

What you can expect:

1. OnTime

We have a selection of over 40 standard buildings available for delivery in just 15 working days!
99.9% of Portakabin buildings were delivered on time over the last four years (we believe that no other company in the UK, possibly even in the world, can offer this level of service)

2. On Budget

We promise you no hidden costs and every building supplied is to the agreed contract sum.
We are independently accredited by the Office of Government Commerce Buying Solutions organisation and by Zurich Insurance, who have verified that we offer excellent value for money
91% of our customers believe we offer excellent value for money

3. Service

Portakabin has more than 50 offices across the UK, giving you a local point of contact, wherever you are
Site installation is carried out by skilled Portakabin teams, assuring you of the highest standards of service at all times
We will gain a thorough understanding of your needs and tailor a building proposal to meet your precise requirements
When you call us you will speak directly to Portakabin building experts - not a call centre
Portakabin is a pioneer of the UK modular building industry and we have more than 45 years experience of supplying the highest quality working environments
The quality of our technical advice is rated better than 9 out of 10 by our customers in customer satisfaction surveys
Over 90% of our customers say they will use us again
Our dedicated Customer Services team can provide a service response within 24 hours of your call

4. Building Quality

We promise you a building of the highest quality, constructed to meet relevant permanent building standards.
Our customers are so pleased with our building quality that more than 90% of them would recommend us to a colleague or friend
British Board of Agrément (BBA) and Local Authority Building Control (LABC) approvals confirm our buildings' compliance with all relevant Building Regulations and Building Standards.
All new buildings come with a pioneering 20-year structural warranty and 5-year product warranty for your complete peace of mind
We have been independently voted as one of the top 500 UK business Superbrands representing quality, reliability and distinction

5. Safety

Our accident incident rate is 33% less than the average for the construction industry (which also takes safety on site very seriously)

Did you know that only 59% of conventional construction projects are delivered on time and only 46% are delivered on budget?1
Portakabin delivers 99.9% of its buildings on time and on budget

Did you know that some construction companies do not carry out customer satisfaction surveys and of those that do, the average construction project scores 8 out of 10 on customer satisfaction?2
Portakabin offers every customer the opportunity to receive both a customer satisfaction survey and join their customer care programme. Portakabin projects consistently exceed the industry average scoring more than 9 out of 10

Did you know that around 13% of materials delivered to construction sites are never used and go straight into the waste stream?3
Off-site construction generates up to 90% less waste compared to site-based building methods. Modular construction also generates up to 90% fewer vehicle movements than traditional construction

Did you know that some other modular building suppliers will not visit you personally and may never even see you, the customer?
Portakabin offers every prospect the opportunity of a face to face visit with one of our managers

Did you know that many modular suppliers do not have their own factories and source product from other modular suppliers?
The Portakabin Group manufactures buildings for distribution through members of the Portakabin Group only. The company is based in the UK, is almost 50 years old and has built more than 50 million ft2 of accommodation. Portakabin also has one of the most sophisticated logistics operations in the UK managing more than 12 million components per year

Did you know that many modular building suppliers don't have accredited management systems and procedures?
Portakabin has earned recognition for its excellent practices with the ISO 9001 quality management systems standard, awarded for everything from office procedures right through to our zero tolerance manufacturing process. In addition, Portakabin, has also been awarded ISO 14001:2004 environmental management systems standard for our high-standards of environmental management and commitment to ongoing environmental responsibility

1. Source: Construction Statistics Annual 2009*,Office for National Statistics.

2. Source: Construction Statistics Annual 2009*, Office for National Statistics.

3. Source: Waste and Resource Action Programme.

Find out more

For more information about our Customer charter, contact our Sales Support team on 0845 401 0020.

Click here for information on our Hire Customer Charter

1. Based on Portakabin order analysis for July 2009 - June 2010.

2. Office for National Statistics*, Construction statistics annual 2009

3. Terms and Conditions apply, a copy is available on request.