Customer: Warwick Castle

Location: Warwickshire  

Requirement: One of the country's top tourist attractions, Warwick Castle, staged a medieval encampment for 5,000 US children over a three-month period during the summer. The children had the privilege of camping out in the beautiful grounds of this impressive castle for one night, which required the provision of complete toilet and shower facilities for the young guests and their adult leaders. The guests were paying a premium price for this unique experience, so the quality of the washroom amenities needed to be first rate.

Solution: Jamie Charlesworth, Operations Manager at Warwick Castle, says: "I was aware of the reputation of Portaloo as a major provider of temporary toilets. When we met with the Hire Centre team we found that they were able to provide everything we wanted in terms of service and quality of facilities."

The Castle's medieval encampment would be hosting up to 200 children at a time, and Portaloo recommended the size of facilities suitable for this volume of people. The company also recommended its Premium range of toilets and showers to meet the high quality expectations of the guests. Portaloo supplied eight toilet and shower units, on hire for three months. These included male, female and disabled persons' toilet blocks, three shower blocks for the children, and two toilet and shower blocks for the adult leaders. These were supplied complete with water bowsers to overcome water-pressure difficulties on site, as well as an automatic cut-off system to prevent overflows.

The timescale for getting the facilities in place was very tight. However, Portaloo delivered everything on the agreed date, in line with its unique Customer Charter promise to provide all buildings on time and on budget. For complete peace of mind, Portaloo even promises that if it ever fails to meet this commitment it will provide a week's free hire for every day it is late.*

The delivery of the units required careful planning and had to be carried out to a strict schedule to avoid disruption during the Castle's opening hours. The installation also demanded a highly sensitive craning operation to ensure that no damage was caused to this Grade 1 listed landscape.

Jamie Charlesworth adds: "We were very happy with the as-new quality of the facilities from Portaloo, which certainly fulfilled our brief to deliver premium-standard amenities. They performed well throughout the summer and handled the high-volume use with no problems.

"The service from the Portaloo Hire Centre was excellent. They provided support throughout the project and were very responsive to any requests from us. We are planning to hold an even bigger encampment event next year, and we will certainly return to Portaloo for our temporary toilet facilities."

* Terms and Conditions apply. A copy is available on request.