Customer Charter
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The Portakabin Customer Charter

On time and on budget

Our unique promise for your complete peace of mind. Time and budget overruns are a major concern for any building project – incurring financial costs, disrupting planning and operations and potentially damaging your reputation. When you work with Portakabin, you can put those concerns aside.

That’s because we promise to complete every project on time and on budget.

We are the only modular building provider to give you the reassurance of a Customer Charter that commits us to delivering your project on time and on budget.

Unique Customer Charter – your promise of service excellence

“We promise to deliver your building on time and on budget and in the unlikely event we ever fail to deliver your building on time or to the agreed contract sum, we’ll give our hire customers a week’s free hire for every day we are late and for our sales customers we will refund 1% of your contract value for every week we are late.”*

And we’ve done it with unrivalled on time, on budget performance across the UK and Europe, delivering 99.7% on time and on budget.That’s in sharp contrast to the construction industry as a whole which only achieves average of just 63% and 66% on budget respectively.2

Our on time, on budget promise is just one part of our commitment to providing a service that exceeds your expectations.


* Up to a value of £5,000 per week and a maximum of 5 weeks. Terms and conditions apply to both offers and are available upon request.
1 Based on Portakabin order analysis for June 2003 – June 2017
2 UK Industry Report 2018


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© Portakabin 2020  I  Portakabin Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT   I   Tel: 01904681719
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