Hire Customer Charter
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Hire Customer Charter

When you absolutely positively must have your building on time and on budget - Trust Portakabin to deliver

Time and budget overruns are a major concern for any building project - incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portakabin, because we promise to complete your project on time and on budget - every time.

And that's a promise we back up. Last year, 99.7% of our buildings were delivered on time and on budget1 - compared with a construction-industry average of only 40% on time and 69% on budget2

Our promise to you

We promise that we will deliver your building on time and on budget. In the unlikely event that we ever fail to meet your contract start date, we will give you a week's free hire for every day we are late.3

What you can expect:

1. On Time

  • We promise to visit you within 24 hours of your initial contact
  • We have more than 50 Hire Centres comprising the largest network in the UK and our people are unlikely to be further than one hour's drive away from you
  • We deliver 80% of our buildings within 14 days and some within 24 hours!
  • 99.7% of Portakabin buildings were delivered on time over the last year1 (we believe that no other hire company in the UK, possibly even in the world, can offer this level of service)

2. On Budget

  • We promise you no hidden costs (everything that you will pay for is costed in our quotation)
  • We are independently accredited by Zurich Insurance, who have verified that we offer excellent value for money
  • 91% of our customers believe we offer excellent value for money

3. Service

  • We will meet you to gain a thorough understanding of your needs and create a tailored proposal for your ideal building
  • We offer you a 24 hour/7 day a week service
  • The quality of our technical advice is rated better than 9 out of 10 by our customers in customer satisfaction surveys
  • 99% of our customers say they will use us again

4. Building Quality

  • We promise you a working environment of the highest quality. We constantly score more than 9 out of 10 for building quality, in customer satisfaction surveys
  • Our customers are so pleased with our building quality that more than 80% of them would recommend us to a colleague or friend
  • We have been independently voted as one of the top 500 UK business Superbrands representing quality, reliability and distinction

5. Safety

  • Our accident incident rate is 33% less than the average for the construction industry (which also takes safety on site very seriously)

Hire Customer Charter

  • Did you know that only 34% of conventional construction projects are delivered on time and only 58% are delivered on budget?2
  • Portakabin delivers 99.7% of its buildings on time and on budget
  • Did you know that some construction companies do not carry out customer satisfaction surveys and of those that do, the average construction project scores 8 out of 10 for customer satisfaction?4
  • Portakabin offers every customer the opportunity to receive both a customer satisfaction survey and to join our customer care programme. Portakabin projects consistently exceed the industry average, scoring more than 9 out of 10
  • Did you know that around 13% of materials delivered to construction sites are never used and go straight into the waste stream?5
  • Off-site construction generates up to 90% less waste compared to site-based building methods. Modular construction also generates up to 90% fewer vehicle movements than traditional construction
  • Did you know that some modular suppliers will not visit you personally and may never even see you, the customer?
  • Portakabin has the largest hire network in the UK and we will visit every customer. We will also offer every customer the opportunity to visit one of our buildings
  • Did you know that many modular suppliers do not have their own factories and source product from other modular suppliers?
  • Portakabin does not make modular buildings for any other supplier; the company is based in the UK, is almost 50 years old and has built more than 50 million ft2 of accommodation. Portakabin also has one of the most sophisticated logistics operations in the UK, managing more than 12 million components per year
  • Did you know that many modular building suppliers don't have accredited environmental management systems and procedures?
  • Portakabin has gained ISO 14001 accreditation for our high standards of environmental management and commitment to environmental responsibility

"It's unwise to pay too much, but it's unwise to pay too little."

"When you pay too much you lose a little money, that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing you bought it to do."

"The common law of business balance prohibits paying a little and getting a lot. It can't be done. If you deal with the lowest bidder, it's well to add something for the risk you run. And if you do that, you will have enough to pay for something better."

John Ruskin

Customer Charter in action
Take a look at our case studies demonstrating how our Customer Charter promises have delivered peace of mind to a range of customers.

Find out more
For more information about our Customer charter, contact our Hire team on 0845 401 0010.

Click here to find out more about our Sales Customer Charter

1. Based on Portakabin order analysis for June 2003 - June 2015.
2. UK Industry Report 2014.
3. Terms and Conditions apply, a copy is available on request.
4. Construction Excellence Annual KPI's.
5. Waste and Resource Action Programme.

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© Portakabin 2019  I  Portakabin Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT   I   Tel: 01904681719
Registered company number 685303


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