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Case Study - Chart Hills Golf Club

Organisation : Chart Hills Golf Club

Location : Kent

Requirement :

When a fire caused by an electrical fault destroyed most of the clubhouse at the prestigious Chart Hills Golf Course, the club needed to quickly get replacement facilities in place for its members and guests. Once the fire was put out, much of the ground floor of the clubhouse, including the changing rooms and toilet facilities, was left flooded with water.

Located in a picturesque setting in the northern Weald of Kent, the Nick Faldo-designed course hosts several major competitions, including the Ladies English Open. The course was due to host a major European Tour competition just a few days after the fire, so the need for new facilities was urgent. 

Solution :

Club Administrator Sarah Saunders says: “When we thought of suppliers of relocatable toilet facilities, the only name that came to mind was Portaloo. They were the obvious choice. We contacted them with the specifications of the buildings we required, and they were able to supply precisely the facilities we needed.”

The club hired two male and two female changing room buildings, complete with showers, and one male and one female toilet building. These were delivered and installed in the car park area by Portaloo just days after the fire.

Timely deliveries of its buildings are guaranteed by Portaloo in its unique Customer Charter, which promises to deliver all buildings on time and on budget. For complete peace of mind, if Portaloo ever fails to meet this commitment, it offers one week’s free hire for every day it is late.* 

Sarah adds: “The buildings were delivered in pristine condition and the service provided by Portaloo was excellent. They took care of everything, including the groundworks and electrical and plumbing connections – we didn’t have to worry about a thing. Once they had finished, the buildings were ready to be used immediately.”

The buildings have been well received by the club’s members and guests, and are on hire until new clubhouse facilities are completed nearby.

David Walls, Sales and Marketing Director of the Leaderboard Group of Golf Clubs, which includes Chart Hills, says: “After the devastating fire, Portaloo came to our rescue by providing changing facilities and toilets which meant we could continue operating with minimal disruption. The ongoing level of service we have received has been exceptional and I wouldn’t hesitate to recommend the company and its service.”

* Terms and Conditions apply. A copy is available on request.


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