Buildings delivered on time and on budget
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Market-leading Customer Charter

Every building delivered on time, ready for use - that's our unique Customer Charter promise

Our ground-breaking promise to you

The service levels you can expect to receive from Portakabin (Refurbished) are set out in our market-leading Customer Charter. Most importantly, this contains the promise that your building will be delivered on time, ready for beneficial occupation, with all Portakabin (Refurbished)-installed systems fully operational.

1% of your contract value refunded if we are ever late

While other building suppliers may claim to deliver on time, Portakabin (Refurbished) is the only one to offer generous compensation if we fail to do so. In the unlikely event that we ever fail to deliver on the agreed completion date, we will refund 1% of the contract value for every week the project is delayed.1 That gives you complete assurance of our commitment to delivering your project on time, every time. It means you won’t have to worry about delays causing inconvenience, cost and disruption to your organisation.

99% of buildings delivered on time and on budget – that’s a track record you can trust

Our track record of delivering projects on time is unequalled. Over the past three years we have successfully completed 99% of buildings on time and on budget. That’s in sharp contrast to the performance of the traditional construction sector, which achieved an average of just 34% of projects completed on time and 58% on budget over the same period.2

Happy customers keep coming back

This exceptional performance is one of the reasons so many customers come back to us whenever they need another building. In fact 80% of our business comes from satisfied past customers. In customer satisfaction surveys, 100% of customers said they would recommend us to a colleague or friend. That’s a ringing endorsement of our service excellence and the high quality of our refurbished buildings.


1. Up to a maximum of five weeks. Where the contract value exceeds £500,000, we will refund a full £5,000 for every week late, up to a maximum of £25,000. Terms and Conditions apply. A copy is available on request.

2. UK Industry Performance Report 2011, Constructing Excellence/Glenigan.

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© Portakabin 2019
I Portakabin Limited, Yorkon House, New Lane, Huntington, York, YO32 9PT
Registered company number 685303.


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