Portakabin Site Accommodation has launched a unique new Customer Charter in a bid to set a new benchmark in the construction industry.
The innovative new Charter promises to deliver in five key areas and includes the groundbreaking on time delivery pledge to provide a week’s free hire in the unlikely event site accommodation is ever not delivered on the agreed contract date.
Commenting on this pledge, David Griffiths, General Manager of Portakabin Site Accommodation, said: “Customer survey results demonstrate we already meet the expectations of the vast majority of our customers, but we wanted to go a step further and provide even greater peace of mind with our pioneering new customer charter. This demonstrates our commitment to our customers and will ensure the standard of our service remains at the forefront of all our staff’s minds.
“We also understand that time is money and that in these tough economic times budgets are tighter than ever, so rather than just launch a Customer Charter we’ve gone one better with our revolutionary week’s free hire pledge. As far as we know, no other site accommodation company makes such a commitment, which is further evidence of our confidence that Portakabin Site Accommodation can truly deliver. In fact 99.5% of Portakabin Site Accommodation buildings were delivered on time over the last five years.”
The unique Customer Charter has been drawn up to ensure that customer satisfaction remains a core focus of all the regional Hire Centres based across the UK. As well as the pledge, it outlines the minimum standards customers can expect when hiring site accommodation from Portakabin Site Accommodation. This includes iron-clad delivery dates, comprehensive quotations with no hidden costs, local service by local people, buildings manufactured in-house and a modern fleet that meets the latest health, safety and environmental standards including the ISO 14001 accreditation.
Analysis of Portakabin Site Accommodation’s performance over the past year reveals that building quality achieved a 90 per cent satisfaction rating, whilst 92 per cent of customers believe the firm offers excellent value for money. The new Charter underscores a bold step of making a notable commitment to improving service levels even further and endeavouring to reach 100 per cent customer satisfaction by delivering every project on time and to the highest standard.
Click here for more information about the Customer Charter and to download your free copy.